Heart of Gold products are made with a ton of joyous enthusiasm, but not a lot of buying power. Each product is handmade in tiny batches with intention and exceptional (and costly) ingredients. Unfortunately that means we are unable to accept returns or exchanges on any products. No returns doesn't mean no REFUNDS! If you have an issue with your order (e.g. something is damaged, broke during shipping, something looks funky) email us a photo and we'll do our best to make it right. We are unable to offer refunds due to product reactions, so please start with a sample of any new product to ensure compatibility. Thank you for understanding.